1. General Information
1.1. This page contains information regarding the delivery of products purchased from the Wooden World online store.
1.2. The store is run by:
• Company name: Drewniany Swiat STANISLAV YAROSHENKO
• Company address: Ostrołęka, ul. Wiejska 34, 07-417
• NIP: 7582113041
• REGON: 367268971
• Contact:
◦ Telephone: +48 793 639 841
◦ Email: DrewnianySwiat@outlook.com
• Website: https://drewnianyswiat.com/
2. Delivery area
2.1. The store delivers throughout Poland, all of USA and Europe and Ukraine.
3. Shipping Costs
3.1. Poland: PLN 149
3.2. Europe and Ukraine: PLN 349
3.3. USA: PLN 399
3.4. Orders over PLN 3,049 - free delivery
4. Order Processing Time
4.1. Standard order processing time is from 3 to 14 business days, depending on location and product availability.
4.2. The Store will inform the customer of any delays in order fulfillment by email or phone.
5. Delivery Method
5.1. Products are delivered by reliable courier companies or carriers specializing in furniture transportation.
5.2. The customer is asked to check the condition of the shipment upon delivery.
6. Final Provisions
6.1. The Store reserves the right to change delivery costs and order processing times. 6.2. Current information is always available on the Store's website.
1. General Information
1.1. This policy outlines the rules for returns and complaints regarding products purchased from the Drewniane Świat online store.
1.2. The store is run by:
• Company name: Drewniany Swiat STANISLAV YAROSHENKO
• Company address: Ostrołęka, ul. Wiejska 34, 07-417
• NIP: 7582113041
• REGON: 367268971
• Contact:
◦ Telephone: +48 793 639 841
◦ Email: DrewnianySwiat@outlook.com
• Website: https://drewnianyswiat.com/
2. Product returns
2.1. The customer has the right to withdraw from the contract within 14 days of receiving the product, without providing a reason.
2.2. To make a return, please inform the store by email or phone and return the product to the store's address.
2.3. The returned product must be unused, in its original packaging, and complete. 2.4. The customer is responsible for return shipping costs, unless the product was defective or delivered incorrectly.
3. Complaints
3.1. The customer has the right to file a complaint about products if they are found to have physical defects or non-conformity with the contract.
3.2. Complaints should be submitted by email or phone, providing the order number and a description of the defect.
3.3. The store will process complaints within 14 business days of receipt.
3.4. If the complaint is deemed justified, the store will replace the product with a new one or refund the value of the product.
4. Returns and Complaints Procedure
4.1. The customer should contact the store for information on how to return or file a complaint.
4.2. The Store will send you information about the address and method of returning the product.
4.3. Upon receiving the product, the Store will confirm receipt of the return or complaint and begin the review process.
5. Final Provisions
5.1. The Store reserves the right to update the Returns and Complaints Policy, and any changes will be published on the Store's website.
5.2. Detailed information regarding the protection of customer personal data can be found in the Privacy Policy.