How can I place an order?
Orders can be placed directly on the Wooden World store website by adding products to the cart and completing the order form.
How long does it take to process an order?
Standard order processing time is 3 to 14 business days, depending on product availability and delivery location.
What are the shipping costs?
• Poland: PLN 149
• Europe and Ukraine: PLN 349
• Orders over PLN 3,049 - free shipping
Can I return a product?
Yes, the customer has the right to withdraw from the contract within 14 days of receiving the product. Detailed return policies can be found in the Returns and Complaints Policy.
What should I do if the product is damaged or does not match the order?
If the product is defective or does not match the order, please submit a complaint by email or phone. Details of the procedure can be found in the Returns and Complaints Policy.